Average response: 24–48 hours
Get in Touch With Us
Have questions about TokDL, experiencing a download issue, or want to suggest a new feature? We’d love to hear from you.
General Support
Need assistance with our tools or have questions regarding video & MP3 downloads?
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Submit copyright complaints, takedown notices, or trademark infringement claims.
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Interested in business collaborations, advertising opportunities, or media inquiries?
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Before reaching out, check our frequently asked questions below or read our policies for answers regarding how TokDL operates.
Official Channels
tokdl.app is an independent online tool and is not affiliated with TikTok or ByteDance Ltd.
Email: [email protected]
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM UTC
Frequently Asked Questions
Quick answers to the most common questions our users ask.
Most download failures occur if the TikTok account or video is set to private, has been deleted, or is restricted in certain regions. Also ensure you are copying a valid TikTok video URL (such as vm.tiktok.com/... or tiktok.com/@user/video/...).